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Return and Refund Policy - Digipinata
Thank you for choosing our personalized party supplies! Due to the custom nature of our products, we do not accept cancellations once an order has been placed for personalized items, as they are tailored specifically for you. We encourage you to double-check all details before placing your order to ensure accuracy.
In the unlikely event that your order is not delivered or arrives damaged, we offer a refund. If you receive a damaged product, please contact us within 3 days of receiving your order. To initiate the refund process, send an email to digipinata@gmail.com with your order number and a clear photo of the damaged product and packaging. We will review your request promptly and work to resolve the issue.
Our team is dedicated to ensuring your experience is smooth, and we appreciate your understanding of our policy. We strive to provide high-quality, custom items and want to ensure you are satisfied with your purchase.
